HOME ASSIST YOUR APARTMENT CONCIERGE

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Step 1 of 5

Check Wi-Fi is enabled

Open your phone Settings and make sure Wi-Fi is turned on. Look for the Wi-Fi icon in your status bar.

Forget and reconnect

Go to Wi-Fi settings, tap on the network name, select "Forget this network", then reconnect using the password provided.

Restart your device

Turn your phone or laptop completely off, wait 10 seconds, then turn it back on and try connecting again.

Check the router

Find the router (see photo below) and check that all lights are on. The power light and internet light should be solid green.

Step 4

Restart the router

Unplug the power cable from the router. Wait 30 seconds. Plug it back in. Wait 2 minutes for all lights to come back on, then try connecting again.

Step 5

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Contact the owner

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